FREQUENTLY ASKED QUESTIONS

 

Q:  How do I clean my wooden cutting board? 

A:  Watch our wooden cutting board cleaning tutorial here!  

You can buy our Mineral Oil & Beeswax conditioner here.

   

Q:  Do you engrave? 

A:  Yes we do!  Email us at info@nolaboards.com to discuss specifics.  Engravings generally take an additional 5 days to fulfill. 

 

Engraving prices: 

1-9  Characters  $25 

10-20  Characters  $40 

We offer three choices of fonts as well. 

  

Q:  Do you ship & what is your shipping policy? 

A:  Yes we do!  For right now we ship to the U.S., however, we are working on shipping to Canada, so check back soon! 

 

Orders are shipped USPS or Fed Ex and are generally shipped 3-5 business days from the  order date  if we have the item in stock, and generally takes 2-4 days to arrive.  If we do not have an item in stock, you will be notified via email of the expected turn around time. Please note that our shipping department is closed Saturday and Sunday.  If you choose in-store pickup, you will receive a phone call or email as soon as your order arrives.   519 Wilkinson St. Suite 105 New Orleans, LA. 

 

 Because many of our customers are ordering gifts for weddings, birthdays, Christmas, &  special occasions, we suggest placing your order as early as possible to allow for timely production & shipping.  

  

Q:  What is your return policy? 

A:  We are a small, family-owned, hands-on business, & stand behind the quality of our handcrafted products.  We use only the best quality locally-sourced wood as well as  hand-selected goods from other local artisans showcased in our store & online. 

Returns are allowed within 30 days of your purchase. We stand behind the quality of our products and use only the best locally sourced woods. You are welcome to exchange your unused product for a full refund or for a product(s) of equal or lesser value. A gift card will be given for the difference in amounts if necessary. Customer responsible for return/exchange shipping fees. Used products cannot be exchanged or returned. If a product is defective, we will repair or exchange the item at no cost. Please email info@nolaboards.com for return authorization.

All engraved boards are FINAL SALE, no returns.  

 

Q:  Do you sell wholesale? 

A: Yes we do! Email us at info@nolaboards.com

  

Q:  How do I send a donation request? 

A:  Email us! info@nolaboards.com 

Please note:  Due to the number of donation requests we receive, we can only fulfill two donation requests per month.  If chosen, we will contact you.  We love helping out our community as well as causes near to our hearts  &  wish we could donate to all of them! 

We are proud to say we have donated to a number of causes in the short time our business has been around.  Donations thus far have exceeded over $4000 & include the following Charities: 

 

Team LA Transplant Games of America 

Ochsner Hospital 

Legacy Donor Foundation 

Camp Tiger  

CASA Jefferson 

CASA New Orleans 

Festigals 

Crescent City Farmers’ Market 

New Orleans Children’s Advocacy Center and Audrey Hepburn CARE Center 

Louisiana International Trade Gala 

Lusher Charter School 

The Dressember Foundation 

Northshore Community Foundation -  DBA Kickin' Parkinsons 

Elan Vital Montessori School 

ERACE 

Reds, Whites, & Blues Gala supporting music, theater and the classical performing arts. 

Ozanam Inn-provides food, shelter, & clothing for those most in need.  

Emeril Lagasse's Carnivale du Vin supporting culinary, nutrition, and art education programs for youth.

Touro's 31 Days of Pink supporting breast cancer education. 

New Orleans Women & Children's Shelter 

American Professional Society on the Abuse of Children 

Hogs for the Cause

 

Q:  I'm interested in having you carry my product---what should I do? 

A:  Good news!  We carry a variety of products other than our own. There are four criteria to be a vendor in our store.  Your product must be high quality, hand-crafted, made in the south, & relate to  the bar, dining room, or kitchen.  If this sounds like you, email us your wholesale list!   info@nolaboards.com

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