FREQUENTLY ASKED QUESTIONS
 
Q:  How do I clean my wooden cutting board? 
Watch our wooden cutting board cleaning tutorial here!  
You can buy our Mineral Oil & Beeswax conditioner here.
   
Q:  Do you engrave? 
Yes!  When you  go to check out your board, you will be given the option to put the engraving cost in your cart. Then there will be a link to fill out our engraving form.
 
Engraving prices: 
1-9  Characters  $25 
10-30  Characters  $35
Recipes $40
Specialty Logos-contact us
  
Q:  Do you ship & what is your shipping policy? 
           Yes we do!  We ship to the continental U.S. 
We take pride in shipping our orders right away. If there is a delay with your product you will be contacted via email. Typically, we ship orders within 2 business days but cannot always make that guarantee. Shipping time can be anywhere from 2-6 days depending on your region. During the holidays, the time it takes to ship orders will definitely increase. We ship via Fed Ex and USPS.
 
Please keep in mind that we are NOT responsible for any items shipped and marked as “delivered” in the tracking information of the courier. If an item is marked as “delivered”, we have to assume that the item was indeed delivered. Please keep in mind that insurance cannot be claimed on any item marked “delivered” in the tracking information. Insurance is for packages that are lost or damaged. If the item is marked as delivered by the carrier, it is not considered lost or damaged. All packages are insured for up to $50
We are not responsible for lost, stolen, misguided, damaged, or packages delivered to the shipping address provided on the order or if the carrier may have delivered to the wrong address.
 
  
Q:  What is your return policy? 
A:  We are a small, family-owned, hands-on business, & stand behind the quality of our handcrafted products.  We use only the best quality locally-sourced wood as well as  hand-selected goods from other local artisans showcased in our store and online. 
Returns are allowed within 30 days of your purchase. We stand behind the quality of our products and use only the best locally sourced woods. You are welcome to exchange your unused product for a full refund or for a product(s) of equal or lesser value. A gift card will be given for the difference in amounts if necessary. Customer responsible for return/exchange shipping fees. Used products cannot be exchanged or returned. If a product is defective, we will repair or exchange the item at no cost. Please email info@nolaboards.com for return authorization.
All engraved boards are FINAL SALE, no returns.  
 
Q:  Do you sell wholesale? 
A: Yes we do! Email us at info@nolaboards.com
  
Q:  How do I send a donation request? 
A:  Email us! info@nolaboards.com 
Please note:  Due to the number of donation requests we receive, we can only fulfill two donation requests per month.  We love helping out our community as well as causes near to our hearts  &  wish we could donate to all of them! 
We are proud to say we have donated to a number of causes in the short time our business has been around.  Donations thus far have exceeded over $4000 & include the following Charities: 
 
Q:  I'm interested in having you carry my product. What should I do? 
A:  Good news!  We carry a variety of products other than our own. There are four criteria to be a vendor in our store.  Your product must be high quality, hand-crafted, made in the south, & relate to  the bar, dining room, or kitchen.  If this sounds like you, email us your wholesale list!   info@nolaboards.com

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info@nolaboards.com

504-435-1485

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